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HS
Homewood Suites Portsmouth Downtown
Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on New Hampshire data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,879 / year median in New Hampshire
Job Description
Job Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth check-in and check-out processes. Your proactive approach and exceptional customer service skills will foster a welcoming atmosphere, making every guest feel valued and cared for. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest experiences in a fast-paced environment. Duties Greet guests warmly upon arrival, providing a positive first impression of the property Manage front desk operations including check-in, check-out, and reservations using hotel management software such as PEP Handle guest inquiries via phone and in person with professionalism and courtesy, utilizing multi-line phone systems and phone etiquette Assist guests with room assignments, special requests, and hotel amenities to enhance their stay Respond promptly to guest concerns or emergencies following hotel emergency procedures to ensure safety and satisfaction Maintain accurate records of guest information, reservations, and billing details Support night audit procedures to reconcile daily transactions and ensure financial accuracy Experience Previous experience in hospitality management or front desk operations preferred Bilingual or multilingual skills highly desirable to serve diverse guest populations effectively Familiarity with hotel management systems such as PEP is a plus Strong customer service background with a focus on guest relations and hospitality excellence Knowledge of hotel emergency procedures and resort experience is advantageous Ability to handle high-pressure situations with professionalism and calmness Excellent communication skills with a friendly, energetic demeanor Join us in creating welcoming environments where every guest feels at home! We value energetic individuals who thrive on delivering exceptional service while supporting our team's success. This role is perfect for motivated candidates eager to grow their career in the vibrant world of hospitality.