Front Desk Agent

Front Desk Agent Job A hotel front desk agent is usually the first person a guest interacts with at a hotel. Their main goal is to ensure every guest experience meets high-quality standards. They greet new and returning guests, manage guest accounts, perform check-ins, provide room keys for rooms, and take down credit card information in a personable and professional manner. They may also help register guests for rewards programs, arrange special requests, and mitigate complaints. Job Summary We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Work with the housekeeping staff to ensure rooms are ready for new guests General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Mitigate customer complaints as needed Qualifications High school diploma, GED or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Comfortable taking telephone calls and mitigating stressful situations

Job Type:

Full-time Pay:

$16.50 - $17.00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person