Find & Apply For Hotel Desk Clerk Jobs in East Brunswick, New Jersey

Overview We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our hotel team in East Brunswick, NJ. The Front Desk Agent is one of the first and most important points of contact for our guests. This position is responsible for providing a warm welcome, efficiently handling guest arrivals and departures, responding to requests, and ensuring guests receive exceptional service throughout their stay. The ideal candidate is personable, dependable, detail-oriented, and comfortable working in a fast-paced hotel environment. Current East Brunswick hotel postings similarly emphasize guest service, check-in/check-out, reservations, telephone assistance, and accurate handling of guest accounts and payments. Key Responsibilities Greet and welcome guests in a warm, friendly, and professional manner. Perform guest check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment information, and room assignments. Process cash, credit card, and other payment transactions in accordance with hotel procedures. Answer telephone calls and respond to guest inquiries promptly and professionally. Make, modify, and confirm guest reservations as needed. Provide accurate information regarding hotel services, amenities, policies, and local attractions. Respond to guest requests and concerns and take appropriate action to resolve issues. Communicate effectively with Housekeeping regarding room status, special requests, and guest needs. Maintain accurate guest records, reservations, billing information, and Front Office documentation. Monitor and maintain accurate cash handling and shift transactions. Complete required shift reports and ensure proper communication during shift changes. Assist with luggage, directions, transportation arrangements, and other guest requests when necessary. Promote hotel services, amenities, upgrades, and other revenue opportunities when appropriate. Maintain a clean, organized, and professional Front Desk and lobby area. Follow all hotel policies, procedures, safety standards, and security protocols. Protect guest privacy and maintain confidentiality of guest information. Assist other departments and Front Office team members as needed. Perform other duties as assigned by management. Qualifications High school diploma or equivalent preferred. Previous hotel, hospitality, customer service, or front desk experience preferred. Previous experience with a hotel PMS, such as Opera , preferred. Strong customer service and interpersonal skills. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to handle cash and credit card transactions accurately. Ability to multitask and prioritize responsibilities in a busy environment. Professional appearance and positive attitude. Ability to remain calm and professional when handling guest concerns. Basic computer skills and ability to learn hotel systems. Must be dependable and punctual. Must be available to work a flexible schedule, including days, evenings, weekends, and holidays . The Ideal Candidate We are looking for someone who: Enjoys working with people and creating positive guest experiences. Understands the importance of hospitality and attention to detail. Takes ownership of guest concerns and follows through to resolution. Works well independently and as part of a team. Communicates effectively with guests and coworkers. Maintains a professional demeanor in challenging situations. Is dependable, flexible, and willing to support the team when needed. Is interested in developing a career in hotel operations. What We Offer Competitive hourly compensation Opportunities for growth and advancement Hotel industry experience and professional development Employee hotel benefits/discounts, where applicable Supportive team environment [Health/Dental/Vision Benefits, if applicable] [401(k), if applicable] [Paid Time Off, if applicable] Apply Today If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you. Apply today to join our Front Office team in East Brunswick, NJ.

Pay:

$17.50 per hour Expected hours: No more than 24.0 per week

Work Location:

In person