Front Desk Agent

Front Desk Agent Best Western Fort Lee

• 3.

5 Fort Lee, NJ Job Details Part-time | Full-time 1 day ago Benefits Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Guest relations Customer service Night audit Front desk Phone etiquette

Full Job Description Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet and welcome guests in a warm and friendly manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries with professionalism and courtesy
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns promptly and escalate when necessary
• Assist with reservations and maintain accurate records of room availability
• Process payments and maintain cash handling procedures
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Skills:

• Strong guest relations skills with a focus on providing exceptional service
• Previous experience working at the front desk of a hotel or similar establishment is preferred
• Excellent phone etiquette and communication skills
• Ability to speak multiple languages is a plus
• Familiarity with hotel reservation systems and phone systems
• Knowledge of night audit procedures is an advantage
• Strong problem-solving abilities and attention to detail
• Ability to handle difficult situations with tact and diplomacy
• Flexibility to work various shifts including evenings, weekends, and holidays Join our team as a Front Desk Agent and enjoy the following benefits:
• Competitive pay rates
• Opportunities for career advancement within the hospitality industry
• Employee discounts on hotel stays and services If you are passionate about providing exceptional guest service, have strong communication skills, and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent.

We look forward to hearing from you!

Job Types:

Full-time, Part-time Benefits:

Employee discount Flexible schedule Paid time off Ability to

Commute:

Fort Lee, NJ 07024 (Required) Ability to

Relocate:

Fort Lee, NJ 07024: Relocate before starting work (Required)

Work Location:

In person