Job Summary:

We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional hospitality and ensuring a memorable experience at our hotel. The ideal candidate will possess a passion for delivering top-notch customer service, have a strong understanding of hotel operations, and be proficient in multiple languages. This is an exciting opportunity to work in a dynamic and fast-paced environment, with the potential for career growth and advancement in the hospitality industry.

Responsibilities:

Greet and welcome guests in a friendly and courteous manner, providing assistance with check-in, check-out, and other hotel services. Handle guest inquiries and resolve any issues or concerns in a timely and efficient manner. Manage guest records and ensure accurate and up-to-date information. Conduct room assignments and provide information about hotel facilities and services. Perform night audit duties, including counting and reconciling cash and credit transactions. Maintain a clean and organized front desk area, including the lobby and surrounding areas. Provide support to other hotel departments as needed, such as housekeeping and maintenance. Offer guests recommendations for local attractions and activities. Maintain a high level of knowledge about hotel services, amenities, and policies. Ensure compliance with hotel policies and procedures, including safety and security protocols. Develop and maintain a strong understanding of hotel operations and management principles. Participate in training and development programs to improve customer service and hospitality skills.

Experience:

Previous experience working in a hotel or hospitality environment is highly desirable. Experience with front desk operations and customer service is essential. Night audit experience is a plus. Familiarity with hotel management software and systems is an asset. Experience working in a resort setting is an added advantage. Bilingual or multilingual skills are a strong preference. Experience in guest relations and providing exceptional customer service is a must.

Skills:

Hospitality and guest services skills are essential. Strong customer service skills and a commitment to delivering exceptional experiences. Experience with hotel management and operations is desirable. Ability to work in a fast-paced environment and manage multiple tasks at once. Proficiency in multiple languages, including English. Familiarity with hotel software and systems, such as property management systems and hotel management software. Experience with night audit duties and cash handling is an asset. Ability to work a variety of shifts, including evenings and weekends. Strong communication and interpersonal skills. Ability to maintain a professional and courteous demeanor at all times.

Job Types:

Full-time, Part-time Pay:

$15.00 - $16.00 per hour

Benefits:

Employee discount Free parking Paid time off

Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Mount Laurel, NJ 08054 (Required) Ability to

Relocate:

Mount Laurel, NJ 08054: Relocate before starting work (Required)

Work Location:

In person