Front Desk Associate Front Desk & Guest Service Responsibilities Welcome guests with a professional and friendly demeanor Check guests in and out efficiently while verifying reservations and payment methods Assign rooms, issue room keys, and provide hotel information Answer phone calls and respond to guest questions and requests promptly Assist guests with reservations, directions, local recommendations, and concierge-style services Maintain accurate guest records and process payments Handle guest messages, packages, lost and found items, and special requests Resolve guest concerns professionally and escalate issues when necessary Support overall hotel operations and assist other departments as needed Qualifications Strong communication and customer service skills Ability to multitask and work independently in a fast-paced environment Professional appearance and positive attitude Basic computer and phone skills High school diploma or equivalent preferred Physical Requirements Ability to stand and/or walk for extended periods of time Ability to lift up to 30 pounds unassisted Ability to work in front desk environments Exposure to cleaning chemicals and kitchen equipment Additional Expectations Maintain professionalism and teamwork at all times Demonstrate flexibility and willingness to assist wherever needed Uphold hotel brand standards and commitment to guest satisfaction