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Hotel Front Desk Clerk
Job
Best Western Premier NYC Gateway
North Bergen, NJ (In Person)
Full-Time
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Job Description
Hotel Front Desk Clerk Best Western Premier NYC Gateway North Bergen, NJ Job Details Part-time | Full-time From $16 an hour 1 hour ago Benefits 401(k) Paid time off Employee discount Qualifications Multilingual Customer service Attention to detail Front desk Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk and become the welcoming face of our establishment! This energetic role is perfect for motivated individuals who thrive on delivering exceptional guest experiences. As the first point of contact, you'll manage guest check-ins and check-outs, handle inquiries with professionalism, and ensure every visitor feels valued and cared for. Your enthusiasm and attention to detail will set the tone for memorable stays and positive guest relations. This paid position offers an exciting opportunity to grow within the hospitality industry while making a real difference in guests' experiences. Responsibilities Greet guests warmly upon arrival, ensuring a friendly and professional first impression Manage guest check-in and check-out processes efficiently using hotel management software Handle multi-line phone systems with excellent phone etiquette, answering inquiries promptly and accurately Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction Assist with reservations, cancellations, and modifications to bookings while maintaining accuracy Address guest concerns or complaints promptly, escalating issues when necessary to ensure resolution Support night audit procedures by reconciling accounts and preparing daily reports to ensure financial accuracy Maintain a clean, organized front desk area and ensure all guest-related documentation is up-to-date Requirements Previous experience in hotel management or front desk operations preferred but not required; training will be provided Strong customer service skills with a friendly, approachable demeanor Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Knowledge of hospitality management systems and multi-line phone systems is a plus Excellent communication skills with a focus on professionalism and clarity in guest interactions Ability to handle night shifts or flexible hours as needed for resort or hotel operations Familiarity with guest relations, hotel experience, and hospitality best practices is advantageous Embark on a rewarding career where your hospitality expertise makes every guest's stay extraordinary! We're dedicated to supporting your growth in the vibrant world of hotel management—apply today to become an essential part of our welcoming team.