Front Desk Agent

We are looking for a full-time, Hotel Front Desk Agent for our property to serve as our guests' first point of contact and manage all aspects of their accommodation. Every employee is cross-trained for multiple shifts, 7am-3pm & 3pm-11pm. Must be able to work weekends, holidays, mornings and/or evening shifts.. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

COVID-19

Precaution(s): Remote interview process Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Virtual meetings Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used: Email Phone In person Hours per week: 30-40

This Job Is:

A job for which military experienced candidates are encouraged to apply Work Remotely No This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture Achievement-oriented
• enjoys taking on challenges, even if they might fail Autonomous/Independent
• enjoys working with little direction Innovative
• prefers working in unconventional ways or on tasks that require creativity High stress tolerance
• thrives in a high-pressure environment

Job Types:

Full-time, Part-time Salary:

$14.00 to $15.00, depending on experience.

Benefits:

Flexible schedule Paid time off

Schedule:

8 hour shift Supplemental pay types: Bonus pay

Tips Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person Edit job Open View public job page

Job Type:

Part-time Pay:

$14.00

• $15.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person