Hotel Front Desk AssociateJob Summary The Hotel Front Desk Associate is the first point of contact for guests and plays an important role in creating a welcoming, efficient, and positive hotel experience. This position handles guest check-in and check-out, reservations, payments, phone calls, and requests while supporting smooth front desk operations. The ideal candidate is courteous, organized, detail oriented, and comfortable using hotel property management systems such as OPERA. Responsibilities Welcome guests warmly and provide professional, attentive service throughout their stay. Check guests in and out accurately, confirm reservation details, assign rooms, and issue keys. Create, modify, and cancel reservations; review room availability, rates, and guest requests. Use OPERA or another hotel property management system to manage reservations, guest profiles, room status, payments, and account information. Process cash, credit card, and other payments; balance assigned transactions and follow cash-handling procedures. Answer and direct calls, respond to guest questions, and communicate requests to the appropriate hotel departments. Address guest concerns promptly and courteously, escalating issues when needed and documenting relevant details. Coordinate with housekeeping, maintenance, food and beverage, and other departments to support guest needs and room readiness. Provide accurate information about hotel amenities, policies, local attractions, transportation, and services. Maintain accurate records, complete shift reports, and follow procedures for handling guest information. Support a clean, organized front desk and assist with other hotel duties as needed. Requirements Previous customer service, hospitality, or front desk experience preferred. Excellent communication and guest service skills, with a professional and friendly manner. Basic computer skills, including email, data entry, and Microsoft Office applications. Ability to learn and use hotel systems such as OPERA, OnQ, FOSSE, or another property management system. Strong attention to detail when managing reservations, payments, room assignments, and guest information. Ability to handle multiple tasks, prioritize requests, and remain calm in a fast-paced environment. Basic math skills and the ability to follow cash-handling and payment procedures. Flexibility to work varied shifts, including evenings, weekends, and holidays. Bilingual abilities are a plus. Join our team as a Hotel Front Desk Associate and help create a welcoming, dependable experience for every guest.

Pay:

$15.00 - $16.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person