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La Quinta Inn & Suites Deming, NM
Front Desk Agent/Night Auditor
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on New Mexico data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,773 / year median in New Mexico
Job Description
As a La Quinta Inn & Suites Desk Agent, you are the first impression of our hotel staff and are instrumental in every guest's experience at our hotel. Paper applications are required to be filled in-person form Monday THRU Thursday 10 AM
- 2PM.
Shifts are as follows:
7 AM to 3 PM, 3 PM to 11 PM and 11 PM to 7 AM. Flexibility is required and appreciated. Weekend is required. This job is only for responsible, focused and people who take pride in their job. We are looking for dynamic and friendly people who can put smile on our guest's face with their pleasant nature. Mobile phones are only for emergency while on clock, so choose wisely. Thanks People who can cover an emergency shift a plus.- The ideal candidate for this position:
- is pleasant and friendly and has a smile that comes naturally.
- strong headed who can handle customer service pressure at times and resolve problems
- has excellent verbal and listening comprehension as well as problem-solving skills
- displays a positive, upbeat attitude
- is incredibly adaptable and can switch gears with ease
- has amazing guest relation skills because you genuinely care about helping others
- flexible schedule, able to work nights and weekends as needed and has dependable transportation.
What you will be doing:
- Check-ins, check-outs, reservations, answer telephones, Breakfast set-up/attending, task cleaning, handling payments, Night Audit etc.
- Problem Solving is part of this job. Taking care of complaints and resolving them in proper manner.
- As we are part of Wyndham hotels, we use Property Hub/Synexis PMS system.
- Provide information concerning hotel, facilities, and the surrounding area.
- Complete paperwork necessary for front desk operation.
- Perform cleaning tasks assigned by the Manager as per the checklist.