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El Rancho Hotel Inc
Front Desk Agent/Night Auditor
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on New Mexico data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,773 / year median in New Mexico
Job Description
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel setting.Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services
- Process reservations and cancellations accurately
- Manage guest requests promptly and professionally
- Handle cash and credit card transactions
- Maintain a tidy and organized front desk area
Skills:
- Customer service experience is essential
- Proficiency in front desk operations
- Knowledge of night audit procedures is a plus
- Familiarity with hotel operations and guest relations
- Multilingual abilities are advantageous
- Experience in resort or hospitality management is beneficial
- Bilingual skills are a plus Join our team as a Front Desk Agent to deliver exceptional service to our guests and contribute to a welcoming atmosphere at our hotel.