Hotel Front Desk Clerk Fairfield by Marriott Inn & Suites Los Lunas Los Lunas, NM Job Details Full-time $13.50 - $14.50 an hour 2 days ago Benefits Dental insurance Paid time off 401(k) matching Employee discount Qualifications Multilingual Phone communication Hotel emergency procedures Property management systems (PMS) Multi-line phone systems Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Hotel safety procedures Full Job Description Overview Join our vibrant hospitality team as a Hotel Front Desk Clerk, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, ensuring smooth check-ins and check-outs, providing outstanding customer service, and managing guest inquiries with professionalism and enthusiasm. Your multitasking skills and hospitality expertise will contribute to creating a warm, efficient, and memorable stay for every visitor. This paid position offers an exciting opportunity to develop your career in hotel management while delivering top-tier guest relations. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone communication and face-to-face interactions Manage hotel reservations using property management systems (PMS) such as StayPms or similar platforms, including booking modifications and cancellations Handle guest check-in and check-out procedures efficiently while verifying identification and payment details Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction Respond promptly to guest requests, complaints, or emergencies following hotel procedures and ensuring guest concerns are resolved effectively Maintain multi-line phone systems with professional phone etiquette, directing calls appropriately and managing inquiries with clarity Collaborate with housekeeping, maintenance, and management teams to ensure guest rooms and facilities meet quality standards Assist with night audit duties when required, balancing accounts and preparing reports to ensure financial accuracy Requirements Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong customer service skills with the ability to problem-solve quickly and professionally in diverse situations Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively Familiarity with hospitality reservation systems such as StayPMS or other property management systems (PMS) is essential Knowledge of hotel emergency procedures and guest safety protocols to respond confidently during incidents Excellent communication skills, both verbal and written, with a focus on phone etiquette and client interaction Ability to handle high-pressure situations while maintaining a positive attitude and professionalism Previous experience working with multi-line phone systems, night audit processes, or resort environments is a plus Must be available for 3p - 11p and willing to work Night Audit when needed. Join us in delivering exceptional hospitality experiences! We value energetic individuals dedicated to creating welcoming environments where guests feel valued from the moment they arrive. This role offers growth opportunities within hotel management while emphasizing the importance of outstanding guest services. All positions are paid roles committed to fostering a dynamic team environment focused on excellence in hospitality.

Pay:

$13.50 - $14.50 per hour

Benefits:

401(k) matching Dental insurance Employee discount Paid time off Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person