Rosewood Inn of the Anasazi - Santa Fe, NM At Rosewood Inn of the Anasazi, our guiding philosophy, A Sense of Place® , reflects the culture, history, and spirit of Santa Fe. We are seeking a Front Desk Agent who embodies genuine hospitality, refined service, and thoughtful connection —creating meaningful experiences for every guest, every time.

Key Responsibilities:

Deliver a gracious and personalized arrival and departure experience, recognizing each guest as an individual Anticipate needs and curate recommendations that reflect the spirit of Santa Fe Resolve guest requests and concerns with poise, empathy, and a solutions-oriented mindset Collaborate seamlessly with all departments to ensure a flawless guest journey Maintain accuracy in reservations, billing, and guest profiles with strong attention to detail Uphold Rosewood's standards of

Relationship Hospitality, Ownership Mindset, and Purposeful Service Qualifications:

Previous luxury hospitality or front office experience required Strong emotional intelligence with a natural ability to connect and communicate Composed, adaptable, and service-driven in a dynamic environment Experience with OPERA or similar systems preferred Flexible availability, including evenings, weekends, and holidays

Why Join Rosewood:

Be part of a culture that values people, purpose, and place —where your work creates lasting impressions and genuine connections.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Food provided Health insurance Paid time off Vision insurance

Experience:

Guest services: 1 year (Preferred)

Work Location:

In person