Chief Front Desk Clerk - Full Time (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Provides exceptional customer service during guest check‑in and check‑out while ensuring accurate Front Desk operations. Supports training of new desk clerks, completes daily reports, assists team members with questions or issues, and maintains the break schedule. Works closely with the Hotel Manager and promotes a positive, professional work environment by offering constructive feedback. Upholds all company policies and regulatory requirements and performs additional duties as assigned.

HOW YOU WILL CREATE THE EXTRAORDINARY

Process guest check‑in and check‑out transactions accurately and efficiently. Assist guests with questions about the property and local area. Help guests book dinner reservations, shows, and entertainment when needed. Support guest service recovery efforts to resolve issues promptly and positively. Maintain a positive attitude and professional demeanor at all times. Stay proactively aware of all property events relevant to guests and team members. Support Front Desk Agents in improving individual upsell conversion. Maintain courteous and professional interactions with all guests, both internal and external. Anticipate guest needs and expectations to enhance their experience. Supervise Front Desk Agents and support their daily duties. Work a flexible schedule in a 24‑hour hotel operation, including weekends and holidays. Stand for extended periods during the shift. Demonstrate proficiency in LMS (preferred). Exhibit strong guest service, communication, organizational, and prioritization skills.

WHAT YOU WILL NEED

Must be 21 years of age or older Proficient in English verbal and written High School diploma or equivalent required; college degree preferred, with a four‑year degree strongly preferred. Minimum one year of customer service experience; prior supervisory experience preferred. Previous hotel, reservations, or PBX experience is a plus. Excellent oral and written communication skills with strong teamwork abilities. Ability to maintain a professional, well‑groomed appearance. Capable of working any shift, any day of the week, in a 24‑hour hotel environment. Possesses strong organizational skills, prioritization abilities, and a commitment to exceptional guest service.

ABOUT US

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.