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Guest Services Representative - Hotel
Job
Landry's, LLC.
Laughlin, NV (In Person)
Full-Time
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Job Description
Overview Guest Service Representative A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. Responsibilities Check guests in and out of the property quickly and accurately Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls Qualifications Professional appearance and demeanor Efficient communication skills High school diploma required Two (2) years' experience in hospitality, preferably in a guest relations role Ability to work flexible hours, including nights, holidays, and weekends Working knowledge of property management systems Adhere to all state, federal laws, and company policies What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities