A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Front Desk Agent - PM Courtyard by Marriott Reno Downtown Riverfront Reno, NV Job Details Part-time | Full-time $17.00 - $17.50 an hour 20 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Referral program Qualifications Hospitality Customer communication Proactive hotel and accommodations guest assistance Resort experience High school diploma or GED Venue guest services Customer service problem-solving Full Job Description Join Our Team as a Front Desk Agent! Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Evening weekend availability is required for this position. Full time and part time available.
QUALIFICATIONS
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
Guest Service Superstar:
You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
Communication Champ:
You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver:
When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel:
Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types:
Full-time, Part-time Pay:
$17.00 - $17.50 per hour
Benefits:
Employee discount Paid time off Referral program
Experience:
Hospitality:
1 year (Required) Ability to
Commute:
Reno, NV 89501 (Required) Ability to
Relocate:
Reno, NV 89501: Relocate before starting work (Required)
