TITLE:

Guest Service Associate SUMMARY:

We are seeking a Guest Service Associate who is passionate about providing exceptional guest service and creating a welcoming experience for all visitors. The Guest Service Associate assists guests with property orientation, wayfinding, on-site transportation, and general inquiries. This role serves as a knowledgeable resource, helping guests navigate the campus, access amenities and services, and enhance their overall experience at Zephyr Point Presbyterian Conference Center. The ideal candidate will have a genuine interest in and commitment to the mission of Zephyr Point, supporting its growth and ministry while maintaining a thorough understanding of the organization's programs, facilities, and operations in order to effectively serve guests and staff.

STATUS:

Part-time 20 hours/week average

CLASSIFICATION

Non-Exempt

REPORTS TO

Guest Services Administrative Assistant

DIRECT REPORTS

N/A

ESSENTIAL FUNCTIONS OF THIS POSITION

Direct guests across property, assist with general orientation and navigation. Direct incoming traffic at the guard shack ensuring guest and public safety. Provide transportation via golf cart rides on property. Conduct on-site announcements for guest groups; serve as dining hall attendant. Communicate with group leadership while on site to ensure a positive guest experience. Anticipate and respond to situations requiring extra assistance or attention.. Handle guest needs, special requests, and complaints. Forward suggestions for food service and housekeeping. Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to project a positive, outgoing personality and convey enthusiasm to guests and staff. Ability to build and maintain positive relationships with people of varying ages, personalities, and interests. Ability to demonstrate strong problem-solving skills, exercise sound judgment in challenging situations, show initiative, and take leadership when needed. Ability to manage time and priorities efficiently, follow detailed plans, and organize high volumes of work. Ability to maintain strong attention to detail despite frequent interruptions. Ability to read, write, and speak clearly to communicate effectively with guests and staff. Ability to exercise discretion and sound judgment when handling confidential information and sensitive issues. Ability to work well with others as a team member, with a demonstrated and documented record of collaboration. Ability to uphold a strong professional reputation in customer service and hospitality. Ability to work a flexible schedule, including regular weekends, evenings, and holidays, as well as occasional weekdays, varying hours, and split shifts.

QUALIFICATIONS

High school diploma or current high school enrollment with satisfactory attendance. At least one year of experience in guest services, customer service, or hospitality. Valid driver's license with an acceptable driving record and reliable transportation available in all weather conditions. Flexible availability, including occasional weekdays and evenings as needed.

PHYSICAL AND MENTAL DEMANDS

Physical Demands:

The essential functions of the position may require frequent long periods of sitting and standing; repetitive use of both hands and finger dexterity in both hands, handle or feel, grasp and hold and cut; see, talk, hear; reach with hands and arms; and walk upstairs and inclines. The employee is occasionally required to twist, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. Occasionally required to lift and/or carry up to 25 pounds. Specific vision abilities frequently required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to walk on unstable grounds and occasionally up to a mile within and around the camp/conference center.

Mental Demands:

The essential functions of the position require the ability to read and write complex material, perform simple and complex math calculations, and the ability to perform simple and complex tasks; perform clerical functions, compile and analyze information; coordinate activities, supervise and instruct others; follow instructions, influence others, meet time requirements, memorization, problem solving through use of independent judgment and decision-making skills.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, outside seasonal weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Work will entail the use of computer equipment. The employee works alone, with others, around others, with verbal and face-to-face contact. •The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Zephyr Point Presbyterian Conference Center. Zephyr Point Presbyterian Conference Center abides by employment at-will, which permits the Company to change the terms and conditions of employment with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. Neither this job description nor any other written or verbal communications are intended to create a contract of employment or a promise of long-term employment. Employment-at-will may be terminated with or without cause and with or without notice at any time by the Employee or by Zephyr Point Presbyterian Conference Center. Zephyr Point Mission Inviting all to experience God through education, exploration, & inspiration. Vision A center of excellence cultivating spiritual growth, recreation, and learning in an inclusive environment of natural beauty, hospitality, and peace. Values Serving with love Creating community Caring for and learning from Creation Engaging the mind, refreshing the body, nurturing the soul Welcoming all people

Job Type:

Part-time Pay:

$18.00 per hour

Benefits:

Employee discount Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Guest Services or Hospitality:

3 years (Preferred)

Language:

English (Required)

Work Location:

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