Job Summary We are seeking a motivated and friendly Overnight Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Weekend availability is required for this position.

Key Responsibilities:

Guest Service Excellence:

Greet and check in guests with a warm, friendly demeanor. Address guest inquiries and resolve issues promptly to ensure satisfaction.

Independent Problem Solving:

Handle guest concerns and operational challenges independently, demonstrating sound judgment and decision-making skills without immediate management assistance.

Night Audit & Financial Accuracy:

Perform nightly audit procedures, including reconciling accounts, processing payments, and ensuring all financial transactions are accurate and balanced.

Safety & Security:

Monitor hotel premises to maintain a safe and secure environment for guests and staff. Respond to emergencies and ensure adherence to safety protocols.

Operational Efficiency:

Maintain cleanliness and organization of the front desk area. Coordinate with housekeeping and maintenance to address guest needs and property issues.

Communication:

Effectively communicate with all hotel departments to ensure seamless operations and guest satisfaction.

Qualifications:

Experience:

Minimum of 1 year in overnight hotel front desk or night audit roles; prior experience with Marriott properties is preferred but not required.

Reliability:

Demonstrated history of punctuality and dependability in previous positions.

Problem-Solving Skills:

Ability to think critically and resolve issues independently, ensuring guest satisfaction.

Guest-Focused Attitude:

Strong interpersonal skills with a commitment to providing exceptional service.

Technical Proficiency:

Comfortable using hotel management software and basic office applications.

Education:

High school diploma or equivalent; further education in hospitality is a plus.tealhq.com+9jobdescription.org+9reddit.com+9

Benefits:

Competitive hourly wage Employee discounts at Marriott properties Opportunities for professional development and advancements

Pay:

$18.00 - $19.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person