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Front Desk Agent
Job
Holiday Inn Express and Suites
Cooperstown, NY (In Person)
$35,360 Salary, Full-Time
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Job Description
We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests. In this dynamic role, you will deliver exceptional guest experiences by providing friendly, efficient, and professional service at the Front Desk of the Holiday Inn Express & Suites. Your enthusiasm, positive attitude, and professionalism will help set the tone for each guest's stay, ensuring their needs are met with care and a genuine smile. This position offers an exciting opportunity to showcase your passion for guest relations while working in a fast-paced and rewarding hospitality environment. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems, answer inquiries, and provide information about the hotels amenities and local attractions. Handle guest requests promptly and efficiently. Handle all guest relations by addressing concerns calmly, professionally and proactively resolve any and all issues. Requirements Prefer experience in a hotel environment or guest relations. Strong customer service skills. Excellent phone etiquette and the ability to handle multi-line phone systems with professionalism Ability to work flexible hours and holidays as needed Weekend availability is a must. Join our team and become a part of a passionate group who are dedicated to creating a memorable guest experience! We value energetic individuals who thrive in a fast past environment's and who are dedicated and commited to delivering top level hospitality services. Your enthusiasm will help evelvate our guests stay from ordinary to extraordinary!!