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DoubleTree by Hilton Syracuse
Front Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,265 / year median in New York
Job Description
Front Desk Clerk DoubleTree by Hilton Syracuse - 3.6 East Syracuse, NY Job Details Full-time $16.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Employee relationship building Hotel experience Full Job Description DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay. As a Guest Service Agent, you would be responsible for assisting fellow associates in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Respond to guest inquiries in a timely, friendly and efficient manner Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions Assist fellow team members and other departments wherever necessary to maintain positive working relationships Complete all required shift responsibilities and checklists in an accurate and timely fashion Requirements Ability to multitask and prioritize daily workload. Outstanding organizational and time management skills. Must be energetic and able to work in a fast-paced environment. Must be detail-oriented and able to work both independently and with a team Willing to work a flexible schedule to include nights, weekends and holidays.