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Hotel Front Desk Clerk
Job
Arnot Grand Hotel & Suites
Horseheads, NY (In Person)
$33,280 Salary, Full-Time
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Job Description
Overview We are seeking reliable, professional, and guest-focused Front Desk Agents to join our team at Arnot Grand Hotel & Suites. In this role, you will play a key part in creating a positive guest experience by welcoming guests, assisting with check-ins and check-outs, answering questions, and helping ensure smooth day-to-day front desk operations. If you enjoy working with people and take pride in providing friendly, attentive service, we'd love to have you on our team. Responsibilities Greet guests in a friendly and professional manner Handle guest check-ins and check-outs accurately and efficiently Answer phone calls, respond to guest questions, and assist with reservations Provide information about the hotel, services, and local area Address guest requests and concerns promptly and professionally Process payments and maintain accurate guest records Coordinate with housekeeping and maintenance to support guest needs Help maintain a clean, organized, and professional front desk and lobby area Follow hotel policies, procedures, and guest service standards Qualifications Previous front desk, hospitality, customer service, or related experience preferred Strong communication and interpersonal skills Friendly, professional, and guest-focused attitude Ability to work independently and as part of a team Strong attention to detail and organizational skills Reliable and punctual Basic computer skills and comfort handling guest information and payments What We Offer Competitive hourly pay Flexible scheduling (full-time & part-time available) Opportunity for growth within the hotel Supportive team environment