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TW
The Woods Inn
Front Desk Associate/Housekeeping
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Job Description
Overview Join our dynamic hospitality team as a Front Desk Associate/Housekeeping professional, where your energy and dedication will create memorable guest experiences from check-in to check-out. In this vital role, you'll be the welcoming face of our property, ensuring smooth operations at the front desk while maintaining exceptional cleanliness and guest satisfaction through housekeeping duties. Your proactive approach and excellent communication skills will help foster a warm, inviting environment that guests love to return to. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier service in a fast-paced setting. Responsibilities Greet guests warmly upon arrival, providing efficient check-in and check-out services using property management systems Manage guest reservations, modifications, and cancellations with precision and professionalism Handle guest inquiries via phone and in person, offering solutions and information with courteous phone etiquette and customer service problem-solving skills Maintain cleanliness and organization of guest rooms, public areas, and back-of-house spaces in accordance with hotel standards Ensure timely room cleaning and maintenance requests are fulfilled efficiently Uphold guest relations by addressing concerns promptly, demonstrating excellent client communication and hospitality expertise Requirements Proven experience in hospitality roles; resort experience is a plus Strong computer skills Exceptional customer service skills with a focus on problem-solving and guest relations Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment Excellent phone communication skills, including phone etiquette and professional demeanor during all interactions This role is perfect for motivated individuals eager to grow within the hospitality industry. We value energetic team players who thrive on delivering outstanding service while maintaining high standards of cleanliness and operational efficiency. Join us in creating welcoming environments that guests cherish!