Job Overview We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team at a hotel. The ideal candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of the front desk during the night shift. Responsibilities

• Greet guests in a friendly and professional manner upon arrival
• Check guests in and out of the hotel, handling reservations and cancellations
• Answer phone calls, emails, and in-person inquiries promptly and courteously
• Assist guests with inquiries about hotel facilities, services, and local attractions
• Handle guest requests and concerns efficiently and escalate issues as needed
• Perform night audit procedures to reconcile daily transactions and prepare reports
• Ensure the security of the premises by monitoring surveillance cameras and performing security checks Qualifications
• Previous experience in customer service, preferably in a hotel or resort setting
• Strong communication skills with fluency in multiple languages being a plus
• Knowledge of hotel management systems and procedures
• Ability to work night shifts independently with attention to detail
• Excellent guest relations skills with a focus on providing exceptional service
• Familiarity with night audit processes is advantageous
• Proficiency in phone etiquette and handling guest inquiries effectively

Job Type:

Part-time Pay:

From $16.00 per hour

Benefits:

401(k) Employee discount Free parking Parental leave People with a criminal record are encouraged to apply

Work Location:

In person