The Holiday Inn Express Amherst-Lockport is selectively looking for the right candidate to fit in with our team. We are a 24/7 business, and our shifts are most commonly scheduled as 7am-3pm, 3p-11pm and 11p-7am. We are looking for someone willing and able to work weekends and holidays. A successful candidate for this position will be welcoming, efficient, professional, computer savvy, and a proficient problem-solver. As a Front Desk Representative, you are the first point of contact with the guest. Not only is the Front Desk Representative responsible for checking guests in and out, but they also ensure that each guest is more than comfortable with their stay and provide the best possible service.

Main duties include:

Accurate handling of guest reservations, payment including credit card and cash handling, and check-in/checkout procedures Proficient utilization of the hotel's property management system (PMS) Prompt, friendly responses to guest requests or concerns, and following up to ensure satisfaction Compliance with hotel safety protocols and brand standards, including emergency and security procedures Supplying information on hotel services, area information and directions Prior hospitality and HotelKey experience are preferred but not required. We are willing to train the right person! Please apply with your day of week and shift availability.

Job Types:

Full-time, Part-time Pay:

$16.50 - $17.00 per hour

Benefits:

Employee discount Flexible schedule People with a criminal record are encouraged to apply

Work Location:

In person