We are seeking a dedicated and friendly Guest Service Agent to join our team at the Residence Inn - Melville. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is vital in creating memorable experiences for our guests at our hotel. Responsibilities Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage front desk operations, including check-in and check-out procedures. Handle guest inquiries & complaints with professionalism and efficiency. Utilize phone systems to assist guests with reservations and information requests. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and amenities. Assist in managing reservations through various platforms as needed. Requirements Previous experience in guest services or hospitality is highly desirable. Strong phone etiquette skills to effectively communicate with guests over the phone. Bilingual abilities are a plus, enhancing communication with diverse guests. Excellent interpersonal skills and a customer-oriented mindset. Ability to work flexible hours, including weekends and holidays as required. Proficiency in using computer systems Join us in delivering outstanding service to our guests while fostering a positive work environment!

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person