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Front Desk Agent
Job
Hampton Inn by Hilton- Monticello
Monticello, NY (In Person)
$33,280 Salary, Full-Time
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Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservations management
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in the hospitality industry is preferred
- Excellent phone etiquette and communication skills
- Strong customer service and guest relations skills
- Familiarity with hotel management systems is a plus
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of front desk operations including night audit procedures is beneficial
- Fluency in multiple languages is an advantage Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.