Front Desk Night Audit Agent Marriott Rochester Airport - 1.0 Rochester, NY Job Details $17 - $19 a year 10 hours ago Benefits Flexible schedule Qualifications High school diploma or GED Property management systems (PMS) Productivity software Hospitality online booking platforms Office phone management Full Job Description The Marriott Rochester Airport is currently hiring a Front Desk/Night Audit Agent. In this role, you will split time between supporting the Front Office and Night Audit operations. Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$17 - $19 yearly

Responsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Bookkeeping:

keep accurate records of all hotel guest account information Field customer complaints when necessary Communicate with housekeeping to make sure guest rooms are ready Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

Exhibits working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent Has experience answering telephone calls and troubleshooting stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company Rochester Airport Marriott sets the scene for a stylish getaway. Offering an unrivaled location, our hotel near Rochester Airport is just moments from popular destinations such as The Strong Museum, Seneca Park Zoo & Lake Ontario.