Front Desk Agent - Part Time Centerway Hotel Tonawanda Tonawanda, NY Job Details Part-time From $16 an hour 16 hours ago Benefits Employee discount Qualifications Phone communication Night audit Multi-line phone systems Balancing end-of-day transactions Office phone management Full Job Description Job Overview Join our dynamic hospitality team as a Part-Time Front Desk Agent working the 3 PM to 11 PM shift! In this lively role, you will be the welcoming face of our hotel, ensuring every guest feels valued and cared for from check-in to check-out. Your energetic approach to guest services will help create memorable experiences, foster guest loyalty, and uphold our reputation for excellence. If you thrive in a fast-paced environment and love engaging with people from around the world, this is the perfect opportunity to shine and grow in the hospitality industry. Responsibilities Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently. Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions. Handle guest requests, resolve issues with professionalism, and ensure guest satisfaction at all times. Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software. Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy. Uphold excellent phone etiquette and guest relations standards to foster a welcoming atmosphere. Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively. Requirements Previous experience in hospitality management or hotel front desk operations is highly desirable. Bilingual or multilingual skills are a strong plus, enabling communication with diverse guests. Strong customer service skills with a friendly, approachable demeanor. Knowledge of hotel management systems and multi-line phone systems preferred. Ability to handle night audit procedures accurately and efficiently. Excellent communication skills, including phone etiquette and guest interaction. Prior hotel or resort experience is advantageous but not mandatory; enthusiasm for learning is essential. Join us as a Front Desk Agent and be part of a vibrant team dedicated to delivering exceptional guest experiences! Your energy, professionalism, and passion for hospitality will make a lasting impact on every visitor who walks through our doors.

Pay:

From $16.00 per hour

Benefits:

Employee discount

Work Location:

In person