A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
We are Spins Bowl Akron, a family-friendly bowling and entertainment venue where fun, food, and games come together. Our team lives by an "all-in" mentality—every team member helps each other, uses their time efficiently, and works toward the shared goal of creating an exceptional guest experience.
Position Overview:
We are looking for a friendly and professional Front Desk Agent to join our team. You will be the first point of contact for guests, handling check-ins, lane assignments, payments, and reservations while providing excellent customer service throughout the building.
Responsibilities:
Greet guests warmly upon arrival and provide a positive first impression. Assign bowling lanes and manage reservations efficiently. Handle payments and operate the cash register (previous experience preferred). Provide general assistance throughout the venue to ensure guest satisfaction. Answer guest questions and resolve issues professionally. Maintain cleanliness and organization of the front desk and surrounding areas. Report any operational or maintenance issues to management.
Qualifications:
Previous customer service experience, preferably in hospitality or entertainment. Cash handling and basic register experience preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and multitask effectively. Open availability including days, nights, weekends, and holidays.
Physical Requirements:
Ability to stand and move around the front desk area for extended periods. Ability to lift and carry up to 25 pounds.
Why Work With Us:
Join Diamond Hospitality Group, a fast-growing company providing entertainment, great food, drinks, and unforgettable experiences for our guests. Immediate Start, APPLY TODAY!
AAP/EEO Statement:
Spins Bowl Akron LLC is an Equal Opportunity Employer that do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Pay:
$12.00 - $14.00 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Referral program Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
