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FI
Fairfield Inn & Suites
Front Desk Associate
Career Insights for Hotel Desk Clerk
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Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
Job Requirements Must be available to work the 2:00pm-10:00pm Shift, including weekends and holidays as needed. Excellent customer service and communication skills. Ability to stand up for an 8 hour shift. Must be able to multitask, and work efficiently in a fast-pased environment. Must be able to follow directions, and present yourself in a professional manner. Make reservations, answer phones, and respond to guest concerns. Must be able to problem solve, make decisions and handle guest concerns when management is not present. Ability to perform light housekeeping duties on occasion and if necessary . Basic computer skills needed. Able to put away breakfast and market orders. Assist with stocking and organizing. Must be on time, dependable, and punctual. Must be able to get along with others and work as a team. Preferred but not required Previous hotel or hospitality experience.