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GC
Glenmoor Country Club
Hotel/ Front Desk Agent
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Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
Hotel/ Front Desk Agent Glenmoor Country Club - 2.6 Canton, OH Job Details Part-time | Full-time $14 - $15 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Qualifications Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Greeting customers High school diploma or GED Front desk Venue guest services Hotel experience Client interaction via phone calls Full Job Description Answer the phone at the front desk to respond to current and prospective guests needs. Book reservations for individuals, families, and groups as required. Greet guests as they arrive at the club. Register guests and assigns rooms. Accommodates special requests whenever possible. Schedule special services with departments, such as tee times, and spa services when guests inquire. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to upsell rooms and promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Works closely with Sales and Catering department regarding events within the Club requiring overnight rooms.