Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins, and personalized service that makes every visitor feel at home. Your multitasking skills and hospitality expertise will ensure smooth operations at the front desk while creating a welcoming atmosphere that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hotel management skills in a vibrant resort environment. Responsibilities Greet guests with a friendly, energetic attitude, ensuring a positive first impression Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences Handle guest inquiries, requests, and complaints with professionalism and promptness to ensure guest satisfaction Maintain detailed records of guest reservations, arrivals, departures, and special requests in accordance with hotel procedures Conduct night audits when scheduled, verifying billing accuracy and closing daily financial transactions Assist with guest relations by resolving issues swiftly and courteously to foster positive reviews and repeat visits Qualifications Proven experience in hospitality management or hotel front desk operations preferred Bilingual or multilingual abilities highly desirable to serve diverse guest populations effectively Strong customer service skills with a focus on guest satisfaction and hospitality excellence Familiarity with front desk procedures, hotel management systems, and multi-line phone systems Excellent phone etiquette and communication skills to handle inquiries professionally Previous experience in resort or hotel environments is advantageous Ability to work flexible hours, including nights, weekends, and holidays as needed Embark on a rewarding career where your enthusiasm fuels memorable guest experiences! We are committed to supporting your growth in hospitality management while providing a lively work environment filled with opportunities to shine.

Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Columbus, OH 43228 (Preferred)

Work Location:

In person