Job Summary We are seeking a dynamic and energetic Part-time Front Desk Attendant to join our hospitality team. In this vital role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your enthusiasm and professionalism will help create memorable experiences for our visitors while efficiently managing front desk operations. This position offers an exciting opportunity to develop your hospitality management skills in a lively environment, supporting guest relations and property management systems. Responsibilities Greet guests warmly and professionally, establishing a positive first impression. Handle multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously. Manage guest check-ins and check-outs using hospitality reservation systems such as OPERA or similar property management software. Provide information about hotel amenities, local attractions, and services to enhance guest experience. Assist with guest inquiries, resolve customer service issues promptly, and ensure guest satisfaction through effective problem-solving. Maintain security protocols at the front desk, including hotel emergency procedures and guest safety measures. Support night audit activities and perform administrative tasks related to front desk operations as needed. Experience Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments. Familiarity with property management systems (PMS), particularly OPERA or comparable platforms. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus. Knowledge of hotel emergency procedures and guest relations best practices. Experience handling multi-line phone systems and managing client communication professionally. Ability to work flexible hours in a part-time capacity, including evenings and weekends. Prior resort experience is advantageous but not required; a passion for hospitality is essential. Join us to be part of a vibrant team dedicated to delivering outstanding guest experiences! This position is paid and offers opportunities for growth within the hospitality industry while fostering a lively, welcoming environment for both guests and staff alike.

Pay:

$11.00 - $12.00 per hour Expected hours: 15.0 - 30.0 per week

Work Location:

In person