Position Summary Hampton Inn & Suites by Hilton is seeking a friendly, dependable, and guest-focused Front Desk Agent to join our team. As the first and last point of contact for our guests, you will create a welcoming experience while providing exceptional customer service, handling reservations, processing check-ins and check-outs, and assisting guests throughout their stay. Front Desk Agents are responsible for upholding Hampton and Hilton brand standards while ensuring guest satisfaction. Duties typically include greeting and registering guests, processing payments, answering questions about hotel services, and resolving guest concerns. Essential Responsibilities Welcome guests in a professional and friendly manner. Complete guest check-in and check-out procedures. Verify reservations, room assignments, and guest information. Process payments and maintain accurate records. Answer incoming phone calls and assist with reservations. Respond to guest requests promptly and efficiently. Resolve guest concerns and escalate issues when necessary. Maintain knowledge of hotel amenities, local attractions, and Hilton Honors benefits. Balance cash drawer and complete shift reports. Follow Hampton and Hilton brand standards and safety procedures. Work collaboratively with housekeeping, maintenance, and management teams. Qualifications High school diploma or equivalent preferred. Previous customer service, retail, or hotel experience preferred but not required. Strong communication and interpersonal skills. Basic computer skills. Ability to multitask in a fast-paced environment. Reliable attendance and flexible scheduling, including weekends and holidays. Ability to stand for extended periods and occasionally lift up to 30-40 pounds. Benefits Hilton Team Member Travel Program Employee discounts Paid time off (for eligible employees) Schedule Part-Time Available (16-24 hours) per week. Day, Evening, Weekend, and Holiday Availability Required Pay $13 to $15 per hour (based on experience) Why Join Us? At Hampton Inn & Suites by Hilton, we are committed to delivering exceptional guest experiences and creating a positive workplace environment where team members can grow and succeed. Hilton emphasizes hospitality, teamwork, leadership, integrity, and guest service as core values. Apply today and become part of the Hilton family!

Work Location:

In person