Front Desk Night Agent

Front Desk Night Agent Image Hotel Management - 3.5 Medina, OH Job Details Full-time $15 - $16 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Record keeping Hotel and accommodations payment processing Cash amount verification Hotel policy compliance Food service opening procedures Phone communication Night audit Computer literacy Answering guest questions Hotel public area cleaning Hotel room assignment management Buffet setup Computer skills Hotel and accommodations guest complaints handling Clean workspace maintenance Communication skills Balancing end-of-day transactions Entry level Client interaction via phone calls Full Job Description Job Description Our

NBC HOSPITALITY LLC

is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts Day or Night availability. Benefits Medical, Dental, and Vision Insurance for Full Time Staff Life Insurance for Full Time Staff 401(k) Retirement Plan Paid Time Off Employee discount Responsibilities Exceptional guest service delivery with problem resolution ability Excellent communication and phone skills Process all guest check-ins, check-outs, room assignments, and room change/guest requests Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction Account balancing & cash handling Ability to understand and uphold hotel and brand standards and expectations General office up keeping and ensuring public areas are cleaned and replenished as needed Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs Computer skills Ensure night audit process is completed and checked Setting up breakfast Acting as MOD on property overnight Capacity to stand or walk for an extended period of time. Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. Skills & Qualifications Superior customer service skills including problem solving and ability to multi-task Strong attention to detail, good follow through, and communication skills Previous hotel or customer service experience preferred Previous customer service experience preferred