Find & Apply For Hotel Desk Clerk Jobs in Medina, Ohio

Job Summary:

We are seeking a professional Front Desk Agent f to provide exceptional hospitality and guest services to our hotel guests. The ideal candidate will be responsible for managing the front desk operations, ensuring seamless guest experiences, and providing top-notch customer service. This role is a crucial part of our hotel team, and we are looking for someone who is dedicated to excellence and has a passion for the hospitality industry.

Responsibilities:

• Greet guests upon arrival, provide check-in and check-out services, and handle guest inquiries and concerns.
• Manage front desk operations, including managing room assignments, handling lost and found items, and coordinating with housekeeping.
• Provide excellent guest relations, including addressing any issues or concerns in a friendly and professional manner.
• Handle phone calls and messages in a prompt and courteous manner, ensuring all guests receive timely and accurate information.
• Maintain a high level of knowledge about the hotel and its services, including local attractions, dining options, and hotel amenities.
• Utilize the hotel's property management system to update guest information, manage room reservations, and handle billing and payment processes.
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
• Perform night audit duties as required.
• Provide exceptional customer service, ensuring that all guests leave the hotel with a positive impression.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in the hospitality industry, preferably in a front desk or hotel management role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Ability to speak multiple languages, including English.
• Familiarity with hotel management software and systems.
• Knowledge of hospitality management practices and principles.
• Certification in hospitality or hotel management is an asset.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Medina, OH 44256 (Required) Ability to

Relocate:

Medina, OH 44256: Relocate before starting work (Required)

Work Location:

In person