Front Desk Clerk Staybridge Suites - 3.4 Milford, OH Job Details Part-time | Full-time $14.00 - $15.50 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Bilingual Resort experience Multilingual Night audit Multi-line phone systems Full Job Description Job Summary We are seeking a dynamic and friendly Front Desk Clerk to be the welcoming face of our hospitality establishment. In this vital role, you will serve as the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional guest services. Your energetic approach and attention to detail will help create a warm, inviting atmosphere that encourages guest satisfaction and loyalty. If you thrive in fast-paced environments and possess a passion for hospitality management, this opportunity is perfect for you! Duties Greet guests warmly upon arrival, providing a positive first impression of the property Manage multi-line phone systems with professionalism, answering inquiries and directing calls efficiently Check guests in and out accurately using hotel management software, ensuring all details are correct Handle guest requests, complaints, and special accommodations with enthusiasm and problem-solving skills Maintain accurate records of reservations, cancellations, and guest information in compliance with hotel policies Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Promote hotel amenities and services to enhance guest experience and encourage repeat visits Skills Strong customer service skills with a friendly, approachable demeanor Hospitality management experience or background in hotel operations preferred Multilingual or bilingual abilities to communicate effectively with diverse guests Knowledge of front desk procedures, including check-in/check-out processes and guest relations Experience with hotel management software and multi-line phone systems Excellent phone etiquette and communication skills for professional guest interactions Ability to handle night audit responsibilities with accuracy and attention to detail Familiarity with resort or hospitality environments to deliver exceptional guest experiences Join our team as a Front Desk Clerk where your enthusiasm for hospitality will shine! Bring your excellent communication skills, passion for guest services, and proactive attitude to create memorable stays for every visitor. We value energetic individuals dedicated to delivering top-tier hospitality management and guest relations—your positive impact starts here!

Pay:

$14.00 - $15.50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person