Front Desk - Mid Shift (3 to 11 pm)

Overview Join our dynamic hospitality team as a Front Desk - Mid Shift professional, where your energy and guest-focused attitude will shine! In this vital role, you will be the welcoming face of our hotel during the mid-shift hours, ensuring every guest receives exceptional service from check-in to check-out. Your multitasking skills and hospitality expertise will create memorable experiences, foster guest satisfaction, and uphold our reputation for excellence. This position offers an exciting opportunity to be part of a vibrant team dedicated to delivering top-tier guest services in a lively resort environment. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage multi-line phone systems with efficiency, handling inquiries and reservations with courtesy Check guests in and out seamlessly while verifying reservation details and processing payments accurately Respond promptly to guest requests, concerns, and special needs to ensure a positive stay Maintain accurate records through night audit procedures, balancing accounts and preparing reports for management Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly Uphold phone etiquette standards and ensure all communication reflects our commitment to excellent customer service Skills Proven experience in hospitality management or hotel front desk operations, preferably in resort settings Multilingual abilities or bilingual skills that enhance guest interactions and support diverse clientele Strong knowledge of hotel management systems and night audit processes Exceptional customer service skills with a friendly, approachable demeanor Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems Ability to handle guest relations professionally while managing multiple tasks efficiently Familiarity with hospitality industry standards, including guest services, hotel experience, and front desk procedures Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to fostering an inclusive environment that values your skills and supports your growth. Join us in creating unforgettable stays for every guest who walks through our doors!

Pay:

$14.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person