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HI
Holiday Inn Express
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
We are seeking an outgoing, professional, and energetic 1st shift Front Desk agent hours from 6am - 2pm. You will be the first person who greets our guests in the morning at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic and friendly attitude.
Other key duties include:
Process guest registrations, including collecting payment Complete shift reports Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed Promote, answer questions about, and enroll guests in IHG frequent guest program Assist various assignments including assisting with breakfast, laundry, or housekeeping duties Maintain and clean the lobby and bathrooms as needed'Job Type:
Part-time Pay:
From $13.00 per hour Expected hours: 24.0 - 32.0 per weekBenefits:
Employee discountEducation:
High school or equivalent (Preferred)Work Location:
In personBenefits
- Dental Insurance
- Discounts/Reimbursements