Job Summary We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth office functionality. Your energetic approach and organizational skills will help create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your administrative expertise while supporting daily office activities in a fast-paced environment. Responsibilities Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred Join us to be part of a vibrant team where your organizational talents and customer service skills will shine! This role is perfect for motivated individuals eager to grow their administrative expertise while making a positive impact every day.

Pay:

$15.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Vision insurance

Work Location:

In person