Job Purpose:

The Guest Services Operations Assistant supports the hotel's front desk and front-office operation. This hands-on position assists with guest arrivals and departures, reservations, hotel communications, room-status coordination, guest requests, service recovery, payment processing, and the administrative systems that keep the front office running effectively. This position is well suited for a college student, recent graduate, or early-career candidate interested in hospitality management, business operations, customer experience, communications, tourism, or service leadership. Ultimately, you will help create a welcoming, efficient, and comfortable experience for guests throughout their stay. Warm, knowledgeable service and helpful guidance reassure guests they have made the right choice to stay with us. This is a regular, part-time hourly hotel position and is not part of a formal internship or management-development program.

Essential Functions:

Welcomes guests and provides professional, attentive service throughout their stay. Assists with guest check-in and check-out after completing required training. Reviews reservations and supports arrival preparation, room assignments, special requests, and guest-profile accuracy. Answers hotel telephone calls and responds to routine questions about reservations, hotel services, local information, and guest needs. Assists with hotel email, internal communication, shift notes, front-desk logs, and operational documentation. Processes guest requests and communicates service needs to housekeeping, maintenance, management, and other departments. Monitors room status and supports coordination between the front desk and housekeeping. Assists with Hilton Honors recognition, enrollment, member-benefit delivery, and guest-profile updates. Learns and applies appropriate service-recovery procedures within the employee's training and authority. Escalates guest complaints, payment concerns, safety issues, and other significant matters to management when appropriate. Supports payment processing, folio review, deposit handling, authorization procedures, and other front-desk transactions after completing required training. Assists with cash handling and shift balancing when trained and assigned. Helps maintain accurate reservation, registration, payment, and guest-account records. Organizes front-office supplies, guest materials, keys, forms, packages, and operational resources. Maintains a clean, organized, secure, and professional front-desk workspace. Assists with guest messages, deliveries, packages, wake-up calls, transportation information, and other routine front-office services. Supports shift handoffs by documenting outstanding requests, room concerns, guest issues, and operational priorities. Protects guest privacy, payment information, confidential business information, keys, and hotel property. Follows company requirements related to payment security, cash handling, key control, emergency procedures, and confidential information. Keeps the immediate supervisor promptly and fully informed of significant guest concerns, operational problems, safety issues, or unusual activity. Performs other appropriate front-office and hotel operations duties as assigned by management.

Professional Exposure:

The Guest Services Operations Assistant will receive practical exposure to: Front-desk systems and daily workflow Reservations and arrival planning Guest check-in and check-out procedures Room assignments and room-status management Housekeeping and maintenance coordination Guest communication and service recovery Loyalty-program recognition and enrollment Payment, deposit, folio, and front-office documentation procedures Shift handoffs and operational communication Front-office supply and resource management Front-office supervision and hotel operations leadership Cross-department hotel operations Professional exposure is intended to strengthen the employee's understanding of hospitality and front-office operations. It does not guarantee promotion, academic credit, future placement, or entry into a company internship or management-development program.

Qualifications and Requirements:

High school diploma, secondary qualification, or equivalent required. Current college student, recent graduate, or early-career applicant preferred. Interest in hospitality, tourism, business, communications, customer experience, leadership, or operations. Previous hotel, retail, office, restaurant, tourism, or customer-service experience is helpful but not required. Experience with Hilton, Marriott, IHG, Wyndham, Hyatt, or similar hotel processes and standards is helpful. Friendly, professional, and confident verbal and written communication skills. Strong attendance, dependability, and punctuality. Ability to remain calm, courteous, and professional while resolving guest concerns. Strong organization, accuracy, and attention to detail. Comfort using computers, telephones, office equipment, and learning new software. Ability to manage changing priorities in a fast-paced guest-service environment. Ability to follow written and verbal instructions, operating procedures, and brand standards. Ability to work independently with limited supervision while meeting established service standards. Ability to protect confidential guest, payment, employee, and business information. Ability to recognize when a guest concern or operational issue requires management involvement. Must meet all company and legal requirements for assigned duties. This Job Requires the Ability to Perform the

Following:

Stand and walk for extended periods while working at the front desk and throughout the hotel. Sit and use a computer, telephone, and other office equipment for portions of the shift. Bend, reach, kneel, and stoop to retrieve supplies, organize materials, and maintain the front-desk workspace. Carry guest items, packages, supplies, paperwork, and front-office materials throughout the hotel. Move between the front desk, guestrooms, public areas, offices, storage spaces, and other hotel departments. Read computer screens, reservation records, payment information, reports, and written communications. Communicate clearly in person, by telephone, and through electronic systems. Perform repetitive keyboarding and data-entry tasks. Lift or move items within company-established limits. Reasonable accommodations will be considered in accordance with applicable law.

Materials and Equipment Used:

Hotel property-management and reservation systems Credit-card terminals and payment-processing equipment Computers, printers, scanners, and office equipment Multi-line telephone and internal communication systems Key-encoding and guest-access systems Cash drawers, deposit materials, and accounting documentation Front-desk logs, checklists, registration records, and shift reports Guest materials, hotel information, office supplies, and operational forms Employees may only access systems, process transactions, or handle confidential information after receiving appropriate instruction, training, and authorization.

Other:

Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used when completing reservations, registration records, shift notes, guest requests, incident documentation, and information updates. Basic math skills are used frequently when processing payments, reviewing folios, handling cash, and balancing transactions. Problem-solving, reasoning, organization, and prioritization skills are used frequently. Professional appearance, discretion, and attention to guest privacy are essential. Have the ability to work a flexible schedule that may include mornings, evenings, weekdays, weekends, and holidays based on hotel needs and employee availability.

Schedule and Compensation:

Part-time hourly position Approximately 20-25 hours per week Schedule may include mornings, evenings, weekends, and holidays Starting pay: $13 per hour Overtime is not anticipated and must be approved in advance Amazing Benefits at a

Glance:

Eligibility for specific benefits may vary based on position, scheduled hours, length of service, and applicable plan requirements. Team-driven and values-based culture Same-day pay available Employee Assistance Program Career growth opportunities Reduced room rates throughout the portfolio Third-party perks, including discounts on movie tickets, attractions, and other services Employee discount Flexible schedule Referral program Additional benefits for eligible employees in accordance with applicable plan terms

Equal Employment Opportunity:

Hotel Equities is an equal-opportunity employer. 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