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Front Desk Agent
Job
Fairfield Inn & Suites
Youngstown, OH (In Person)
$29,120 Salary, Full-Time
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Job Description
Job Overview As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Duties
- Greet guests upon arrival and check them in/out efficiently
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Assist other departments during downtime
- Assist with night audit procedures when required Experience
- Previous experience in hospitality or hotel management is preferred
- Proficiency in phone systems and phone etiquette
- Strong guest relations skills
- Multilingual abilities are a plus for assisting international guests
- Bilingual proficiency is advantageous for effective communication with diverse guests
Job Types:
Full-time, Part-time Pay:
$13.00- $15.