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FI
Fairfield Inn & Suites
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
Job Overview As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Duties
- Greet guests upon arrival and check them in/out efficiently
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Assist other departments during downtime
- Assist with night audit procedures when required Experience
- Previous experience in hospitality or hotel management is preferred
- Proficiency in phone systems and phone etiquette
- Strong guest relations skills
- Multilingual abilities are a plus for assisting international guests
- Bilingual proficiency is advantageous for effective communication with diverse guests
Job Types:
Full-time, Part-time Pay:
$13.00- $15.