A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Front Desk Representative | Full-Time Hampton by Hilton Youngstown Boardman 7395 Tiffany South, Poland, OH 44514
Job Type:
Full-time Work Location:
On-site About Us At Hampton by Hilton, we believe hospitality is personal. Every guest deserves a warm welcome, a clean room, and a great experience. Hampton by Hilton Youngstown Boardman is seeking a full-time Front Desk Representative who enjoys helping others, solving problems, and creating positive guest experiences in a friendly, team-focused environment. We are especially interested in candidates with prior hotel experience, preferably within Hilton-branded hotels. However, we are willing to train the right candidate with strong customer service experience. Position Summary The Front Desk Representative plays a key role in delivering an exceptional guest experience. This position is responsible for welcoming guests, managing check-ins and check-outs, processing reservations and payments, and assisting guests throughout their stay to ensure they feel valued and well cared for. Responsibilities Welcome guests with professionalism and genuine hospitality Check guests in and out accurately using the hotel's property management system Answer phone calls, process reservations, and assist with guest inquiries Resolve guest concerns quickly and professionally Coordinate with housekeeping and maintenance to ensure guest rooms meet brand standards Promote Hilton Honors enrollment and educate guests on hotel amenities Process payments and maintain accurate records Complete required daily reports and shift responsibilities Maintain a clean, organized, and professional front desk environment Qualifications High school diploma or equivalent required Previous hotel experience preferred Hilton brand experience is a plus Strong communication and customer service skills Strong problem-solving abilities Reliable, professional, and team-oriented mindset Comfortable using computers and learning hotel systems Must be able to work flexible schedules, including weekends and holidays Bilingual candidates are encouraged to apply Benefits Competitive hourly pay Hilton team member travel discounts Paid training Career growth opportunities Supportive team environment Schedule Full-time 40 hours per week Morning, evening, weekend, and holiday availability may be required Work Location Hampton by Hilton Youngstown Boardman 7395 Tiffany South Poland, OH 44514 Hampton by Hilton is an equal opportunity employer and is committed to creating an inclusive workplace for all team members. If you're dependable, guest-focused, and enjoy working in hospitality, we'd love to hear from you. Apply today.
Job Type:
Full-time Pay:
From $14.00 per hour People with a criminal record are encouraged to apply
