Night Audit Agent I Front Office

Night Audit Agent I Front Office Omni Hotels & Resorts - 3.7 Oklahoma City, OK Job Details Full-time 1 day ago Qualifications Report writing Operations management Phone communication Night audit Shift management English Mid-level Task prioritization Decision making Hotel customer satisfaction operations Productivity software Balancing end-of-day transactions Customer complaint resolution Office experience Client interaction via phone calls Full Job Description Omni Oklahoma City Hotel Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool. Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.

Night Audit Agent Overview:

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities:

Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Efficient processing of guaranteed no show billings. Maintain current back up reports. Handling Express Check-Outs ensuring their completion. Ensuring adherence to all systems and control procedures. Ensuring that third shift Night Audit checklist and responsibilities are completed. Balancing of daily postings and revenue

Qualifications:

This person must have a high propensity for customer service. Previous cash handling experience required Previous night audit experience strongly preferred Previous full service hotel/resort front office experience required Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work cohesively with co-workers both within and outside of department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to stand for prolonged periods of time. Requires working overnight shift. Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) Must live within 50 miles of the hotel Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: .