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HI
Holiday Inn Express
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Oklahoma data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,731 / year median in Oklahoma
Job Description
Job Summary:
- We are seeking a Front Desk Agent to join our team in providing exceptional customer service and guest experiences at our hotel. The ideal candidate will have a passion for hospitality and excellent communication skills.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services
- Process reservations and cancellations
- Manage guest requests promptly and professionally
- Assist with night audit procedures as needed
- Maintain a clean and organized front desk area
Requirements:
- Must have at least 1 year experience in Opera operating system, customer service or hospitality industry preferred
- Knowledge of front desk operations and hotel procedures
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- This position offers the opportunity to work in a dynamic hotel environment, interact with guests from diverse backgrounds, and contribute to creating memorable stays for our visitors.