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Front Desk Agent
Job
Home2 Suites by Hilton Tulsa Hills
Tulsa, OK (In Person)
Full-Time
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Job Description
Front Desk Agent Home2 Suites by Hilton Tulsa Hills - 3.2 Tulsa, OK Job Details Full-time 1 day ago Benefits Employee discount Qualifications Hotel and accommodations payment processing Greeting customers Client inquiry handling Providing information to customers Customer service problem-solving Full Job Description We are currently seeking an individual that would be interested in Front Desk Agent. (This would be a full time position) Job description - Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments