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Bowline Hotel Guest Service Associate
Job
Adrift Hospitality SPC
Astoria, OR (In Person)
Full-Time
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Job Description
Title:
Bowline Hotel Guest Service Associate Department:
Guest Services Reporting Relationship:
GM > Assistant General Manager>Guest Services Job Summary We are currently hiring for a full time guest services associate. This role also includes light barista/ bar duties and valeting guests cars. Join the team at Bowline Hotel where hospitality meets purpose! We're looking for someone who is passionate about people, delivers excellent customer service, and brings a positive, can-do attitude to every shift. Duties + Responsibilities Greet and check guests in and out Communicate hotel policies, amenities, and special packages Answer phones and assist with online, phone, and walk-in reservations Monitor and respond to guests though Akia Respond to guest concerns with professionalism and care Assist with resolving guest complaints and issues and find improvement areas to the guest experience. Process payments for hotel rooms, restaurant orders, and retail Valet Guests Vehicles Assist the bartender with serving Other duties as assigned by the General Manager Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team: Kindness- at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued. Respect
- valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally. Team Player
- Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere. Willing to Learn
- be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.