Status:

Full time (benefit eligible -for full time only)

Schedule:

11:30am-8pm Wednesday-Sunday (option for a part-time schedule Wed-Sat)

Hourly Rate:

$25/hour Job Overview Join our dynamic team as a part-time Guest Experience Coordinator, where your enthusiasm and hospitality expertise will create memorable experiences for our guests. In this lively role, you'll serve as the welcoming face of our resort, ensuring every visitor feels valued and cared for from the moment they arrive. Your energetic approach to guest relations will help foster a positive atmosphere, making each stay exceptional. This position offers an exciting opportunity to develop your hospitality management skills while engaging with diverse guests in a vibrant environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage front desk operations, including check-in and check-out procedures with efficiency and courtesy. Handle multi-line phone systems, answer inquiries, and provide accurate information about resort amenities and services. Assist guests with reservations, modifications, and special requests to enhance their stay experience. Coordinate guest services such as room assignments, concierge requests, and resolving any issues promptly. Support night audit procedures by reviewing daily transactions and ensuring accuracy in billing and reports. Maintain excellent phone etiquette and guest relations standards to ensure a welcoming environment at all times. Qualifications Previous experience in hospitality management or hotel front desk operations is highly preferred. Bilingual or multilingual skills are a significant advantage for engaging with diverse guests effectively. Strong customer service skills with a proactive attitude toward guest satisfaction. Knowledge of hotel management systems and multi-line phone systems is desirable. Ability to handle night audit responsibilities with attention to detail and accuracy. Excellent communication skills, including phone etiquette and guest interaction techniques. Prior experience working in resort or hotel environments will be beneficial for understanding guest needs and hospitality standards. This energetic role invites passionate individuals eager to deliver outstanding guest experiences while honing their hospitality expertise!

Pay:

$25.00 per hour

Benefits:

401(k) matching Employee discount

Work Location:

In person