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Best Western New Oregon

Front Desk Representative Evenings

Entry-Level JobVerifiedNo experience needed

Pay: $17.10/hr

Posted: 5 weeks ago

Location: Eugene, OR (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/18/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$35,775 / year median in Oregon

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Job Description

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Best Western New Oregon Various shifts (Mornings & Evenings) Shifts include 3:00PM - 11:00PM Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Communicate with other hotel departments to maintain a high level of guest satisfaction. Maintain an understanding of hotel history, services, facility information, and rates and packages." Register guests in Reservations/PMS and follow proper check-in, check out procedures. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Post charges to individual room or master account. Manage cash/credit transactions and maintain a personal bank. Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out. Develop and maintain positive working relationships with others and support team to reach goals. Assists others as needed and special projects, as necessary Saturday and Sunday are required

Job Types:

Full-time, Part-time Pay:

From $17.10 per hour

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person