Front Desk Agent - Part Time Benson Hotel - 3.4 Portland, OR Job Details Part-time $23.10 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Phone communication Night audit English High school diploma or GED Ability to follow instructions Computer skills OLCC Service Permit Hotel experience Full Job Description The Benson Hotel, one of Portland's finest historic, luxury, boutique hotels and proud member of the Curio Collection by Hilton, is seeking a dynamic individual for the position of part-time Front Desk Agent. We are looking for someone who is outgoing, friendly, enjoys working in a team atmosphere and can provide excellent customer service. As a Front Desk Agent, you will work closely with the front-end team as a key player in upholding the values of courtesy and service The Benson Hotel is famous for. This is a union position that pays $23.10 per hour.

Front Desk Agent Responsibilities:

Ensure revenue is posted to the correct department Audit, balance, post, and report all cash and credit operations Balance the guest ledger daily Act as the Guest Service representative overnight if working Night Audit Run night audit final after ensuring all revenue is balanced if working Night Audit Ensure all aspects of hotel accounting are processed correctly and accurately recorded Meet multiple priorities of business demands Follow all appropriate policies and procedures Be able to work alone or in a team environment Ability to stand at computer workstation in central lobby, up to 8 hours per day Greets/responds to arriving/departing guests in a professional and courteous manner Provide accurate and timely information when requested Perform related tasks for check in/check out of guests Answers/responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns Completing all items on the opening/closing shift checklist Maintain knowledge of daily events, room rates and reservation packages Follow up on guest concerns and pass along issues to the next shift if needed Works in compliance with rules and regulations Speak with in house guests, answer questions and provide excellent customer service Resolve any customer concerns brought to your attention Make reservations over the phone and in person using computer systems Stay in communication with other departments over the radio, telephone and in person Maintain a balanced cashier bank Restock front desk gift shop as needed

Requirements and Qualifications:

High school diploma or equivalent Good communication skills, both written and verbal in English Positive attitude Ability to follow/understand instructions Meets attendance requirements with dependability and consistency. Must be able to work weekdays, weekends and holidays (days and shifts vary) Know standard cash handling procedures 3+ years customer service experience PEP/Hilton experience a plus Night audit experience preferred 90% of shift is standing, bending/kneeling Occasional carrying and lifting up to 25 lbs. Must be able to grasp, see, crouch, lift, reach and perform repetitive motions Proficient use of computer, calculator and telephone Able to provide valid OLCC Service Permit and Food Handlers Certificate within 2 weeks of hire This is an hourly, union position. Pre-employment background check and E-verification are required. Coast Hotels offers a variety of benefits, including competitive wages & a robust benefits package

•, employee discounts, training & development, career advancement opportunities and more!

•Benefit package : Health Insurance, including dental, after 6 months. Monthly cost to participating employees is only $40 per month! Coast Hotels is an Equal Opportunity Employer. We thank all interested applicants; however, only those selected for an interview will be contacted. Join us and be part of Portland history!

Pay:

$23.10 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

customer service: 2 years (Required)

Location:

Portland, OR 97205 (Preferred) Ability to

Commute:

Portland, OR 97205 (Required)

Work Location:

In person